Market & Conduct

Supervisory Dashboard

Market Conduct Platform · Bank of Jamaica / FSC

Regulated Entities

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Licensed institutions

Risk Categories

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Active Risk Drivers

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Platform Users

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Active accounts

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Open Complaints

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Awaiting resolution

⏰

SLA Overdue

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Breached deadline

🔍

Thematic Reviews

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🚨

Live Alerts

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📋

Recent Complaints

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🔍

Thematic Reviews

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🚨

Live Alert Feed

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⚖️

Category Weight Distribution

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📜

Recent Activity

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Driver Count by Category

Regulatory Domains

Manage top-level regulatory domain definitions — BOJ / FSC

Sr No.	Domain Code ⇅	Regulatory Domain Name ⇅	Description	Supervisory Authority ⇅	Active	Actions
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🔒 Investigation & Evidence Management

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Reference / Source TRV	Investigation Title	Entity	Lead Officer	Status	Evidence
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Evidence Collected

Add evidence links · Link complaints · Escalate to investigation

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No Review Selected

Navigate to Thematic Reviews and click the 📁 icon on a review.

Thematic Reviews

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#	Reference ⇅	Title / Trigger	Team Lead	Status	Period	Completion	Actions
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Initiate Thematic Review

MCS-006 · Complete all required fields · Reference auto-assigned · Ready for escalation on submit

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SPECIMEN FORM — Thematic Review Initiation

Fields marked ** are required. Reference is auto-generated on submission.

TRV-2026-XXX (auto-generated)

Review Title **
Review Type **
Trigger Source ** Risk driver auto-appended	Risk Driver Code (Indicator Groups) Alert Type (auto-filled)
Regulatory Basis **
Entities in Scope ** Primary + additional	Primary Entity (dbo.Entity)
Products in Scope **
Review Period (From) **
Review Period (To) **
Team Lead ** BOJ Officers (dbo.Users)
Additional Team Members	No additional members
Review Objectives ** Numbered list
Expected Completion
Auto-Link Complaints Optional — open COMP complaints	🔗 Matching open complaints will be auto-linked on submission. RISK CODE Driver Code Prefix

Reference assigned on submit

TRV-2026-XXX

Click 'Initiate Thematic Review'

What Happens When You Click Initiate

On Submit

① Initiated ✓

② In Progress ✓

③ Findings Drafted ✓

④ Under Review ✓

⑤ Completed ✓

⑥ Ready for Escalation

🔗 Live Data Sources

✓ Team Lead → dbo.Users (BOJ only)

✓ Entity → dbo.Entity

✓ Driver Code → dbo.[Indicator Groups]

✓ Alert Type → auto-filled from driver

✓ Complaints → auto-linked on submit

📎 Evidence is collected in the Investigation module after escalation.

⚡ Supervisory Actions & Outcomes

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Action Register — All Active Supervisory Actions

Reference	Driver	Entity	Action Type	Timeline	Approval Status	Outcome	Actions
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Risk Dimensions

Manage risk dimension groupings within each Regulatory Domain

Sr No.	Domain Code ⇅	Dimension Code ⇅	Risk Dimension Name ⇅	Description	Weightage % ⇅	MC Module	Active	Actions
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Risk Evaluation Template

Select Regulatory Domain

Risk Categories

Sr No.	Risk Dimension Code ⇅	Risk Category Code ⇅	Risk Category Name ⇅	Weightage % ⇅	Drivers	Applicable Sectors	Active (Y/N)	Actions
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Inherent Risk Parameters

Live parameter values — ParameterName is immutable after creation. Update values only.

Sr No.	Parameter Name ⇅	Current Value ⇅	Unit	Alert Threshold ⇅	vs Threshold	Status	Actions
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Risk Drivers

Manage risk drivers — inherent score, residual rating and control effectiveness

Sr No.	Category Code ⇅	Driver Code ⇅	Driver Name ⇅	Weightage % ⇅	Inherent Score ⇅	Residual Rating	Control Effectiveness	Applicable Sectors	Active (Y/N)	Actions
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Risk Indicator Groups

Group related risk indicators under a driver — monitoring and alert configuration

Sr No.	Driver Code ⇅	RIG Code ⇅	Group Name ⇅	Description	RISK Alert Type	Active	Actions
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Entity Risk Overview

All regulated entities · Inherent scores per risk category · Live indicator breach status · Click Action Required to view indicators

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Risk Indicators

Key Risk Indicators (KRIs) — configure thresholds and alert parameters

Sr No.	RIG Code ⇅	Indicator Code ⇅	Indicator Name ⇅	Description	Threshold / Condition	Parameters	Active	Actions
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Entities

Regulated financial entities

Sr No.	Code	Entity Name	Category	Regulator	Active	Actions
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Sector Risk Exposure Heatmap

Average Inherent Risk Score by Category — BOJ / FSC Market Conduct Platform

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Conduct Analytics & Alerts

COMP-02 pattern detection · Complaint trend analysis · Threshold breach alerts

CB1 Complaints by Category

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Fraud/Impropriety Historical — COMP-02 Evidence

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Complaints Register

All Entities

Search

From Date

To Date

Year

Entity

Channel

Product

BOJ Category

RISK Code

Status

Officer

Residual Rating

Rows / Page

No.	CMP Reference ⇅	Date Received ⇅	Entity	Channel	Complainant	Account Ref	Product	BOJ Category	RISK Code ⇅	RISK Category	Risk Driver	Score ⇅	Residual	Priority ⇅	Status ⇅	SLA Days	View
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Complaints View

All complaints · Category Inherent Score + Residual Rating from Risk Drivers · SLA calculated dynamically · Toggle columns · Export to CSV

Search

From Date

To Date

Year

Entity

Channel

RISE Code

Status

Residual Rating

BOJ Category

Officer

Rows / Page

	No.
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🏛

Consumer Complaints Portal

Bank of Jamaica & Financial Services Commission — Market Conduct Division

Use this portal to submit a formal complaint against a regulated financial institution. Your complaint will be reviewed by a Market Conduct Officer and you will receive a response within the regulatory timeframe.

📝 How It Works

Fill in the form → Submit → Receive a reference number by email → Our team reviews within the SLA period.

⏱ Response Times

Standard: 10 business days
Critical / Systemic: 2–5 business days
Escalated: Same day review

🔒 Confidentiality

Your complaint is treated with strict confidentiality. Personal data is protected under the JDPA 2020.

① Your Details

Full Name

Email Address

Mobile Number

Date of Complaint

② Financial Institution

Sector

③ Complaint Details

Product / Service

Nature of Complaint

Describe Your Complaint

Be as specific as possible — this helps us investigate efficiently.

Financial Loss (JMD) (if applicable)

Date Issue First Occurred

④ Previous Steps Taken

Did you raise this complaint with the institution first?

Yes No

Institution's Response (optional)

Reference assigned on submission

CMP-2026-XXXXX

Live Preview

Your Complaint Summary

📋

Fill in the form to see a preview

What Happens Next

📩 You receive a reference number

👁 Officer reviews your complaint

📞 Institution is contacted

📋 Finding issued within SLA

✅ Resolution & closure notice

Need Help?

📞 BOJ: 876-922-0750

📞 FSC: 876-906-3010

✉ marketconduct@boj.org.jm

Mon–Fri · 8:30 AM – 4:30 PM

🏛

Regulator Entry — Internal Intake

BOJ / FSC Market Conduct · Internal officer complaint recording

Record complaints received by phone, walk-in, written correspondence or Ombudsman referral. All fields are saved to dbo.Complaints_Register_New. Customer & Simplify emails sent on submit.

① Complainant Details

Full Name

Email Address (if known — enables customer email)

Mobile Number

Date Received

Complaint Source

Entering Officer

② Institution & Product

Regulated Entity

Product / Service

Account / Policy Reference

Claimed Raised Date (Insurance claims — date claimant says they raised it)

③ Conduct Classification

Conduct Category

RISK Code

Risk Driver

Internal Risk Flag

④ Complaint Details

Officer Notes / Description

🔒 Internal — restricted to Market Conduct officers unless restriction is removed.

Financial Loss Claimed (JMD)

Status

⑤ Routing, SLA & Restriction

Assigned Officer (if different from entering officer)

SLA (Business Days)

Auto-Routing Preview

— Select officer and RISK Code —

🔒 Restricted Entry

✓ Restricted — internal notes not shared with entity

YES — Restricted Restrict

Reference assigned on submit

CMP-2026-XXXXX

Live Preview

Entry Summary

🏛

Fill in the form to see a live preview

📧 Emails Sent on Submit

Customer
Sent to complainant if email is entered · template_oek93kr

Simplify Portal
Always sent · All fields · template_dx9fgc3
→ socialoal@gmail.com

📋 DB Columns Written

[CMP Reference] [Date Received]
[Year] [Channel] [Complainant]
[Email ID] [Mobile Number]
[Entity Code] [Entity] [Sector]
[Account Ref] [Product]
[BOJ Category] [RISE Code]
[RISE Category] [Risk Driver]
[Description] [Loss JMD]
[Officer] [Routing] [Status]
[Claimed Raised Date]

User Management

Manage platform users — Admin only

Sr No.	Officer ID	Full Name	Email	Role	Regulator	Department	Last Login	Active	Actions

Live Indicator Feed

Real-time Key Risk Indicator evaluation · 20 indicators across 8 risk categories · Thresholds loaded from dbo.IndicatorParameters

Entity

Live Indicator Feed — 20 Indicators Active

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Selected Entity

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Select an entity to view details

Status Legend

🔥 BREACH

Threshold exceeded — immediate action required

⚠ WATCH

Approaching threshold — monitor closely

✓ Clear

Within acceptable range

— Not Configured

Rule not yet implemented

Indicators by Category

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Audit Logs

Immutable record of all platform events — dbo.AuditLog

Search

Action

Entity Type

From Date

To Date

Date / Time (UTC)	User	Action	Entity Type	Entity Name	Detail	Screen